Q : I just logged in and I can't see any of my reps. I'm not a new user and I know I'm syncing with the company's data. What should I do?
A : Refresh your browser a couple times! This happens every once an a while after our development team does a large update. Your browser is holding on to an old version of a file. Refreshing your browser loads the news file in.
Q : Ok, I refreshed but my reps are still not showing up? What else should I do?
A : Clear your browsers cache.
Here's an example of how to do this using the Chrome browser on a Mac
Click on the Chrome menu->Clear Browsing Data
Select "Empty the cache". No other checkboxes need to be selected. However, where it says "Clear Data from this period", select "Everything"